[3.0.6] Knowledgebase White Screen Hotfix
Posted: Wed Apr 12, 2017 6:33 pm
There seems to be one of these hotfixes each release..... sigh.
If you're getting a white screen when trying to view the knoweldgebase, apply this quick hotfix.
- Make a backup of your current knowledgebase.php file in case you do something really wrong to it and need to revert to a backup.
- Open knowledgebase.php in a text editor (something like Notepad++. Don't use something like Microsoft Word.
- Find the block of text that looks like this:
- REMOVE the final line so it looks like this:
- Find just below that:
- Change it so it looks like this:
- Save, upload, and test.
A permanent fix will be released later today as version 3.0.7.
If you're getting a white screen when trying to view the knoweldgebase, apply this quick hotfix.
- Make a backup of your current knowledgebase.php file in case you do something really wrong to it and need to revert to a backup.
- Open knowledgebase.php in a text editor (something like Notepad++. Don't use something like Microsoft Word.
- Find the block of text that looks like this:
Code: Select all
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/knowledgebase_functions.inc.php');
Code: Select all
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
Code: Select all
// Connect to database
hesk_dbConnect();
Code: Select all
// Connect to database
hesk_load_database_functions();
hesk_dbConnect();
A permanent fix will be released later today as version 3.0.7.
