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I submit a ticket and url direct to admin_ticket.php?trackxxxxx. I see a "Time Worked" starting. When I click "Home", I see time worked on the table is stopping.

Can HESK running "Time Work" when ticket back to "Home" (admin_main.php) ?

Time Stop


Time Start

Time worked is only saved when you submit a reply or manually edit time worked. If you just see the ticket and go back to homepage, nothing is saved and time tracking stops.

Thanks for your answer Klemen...
Can HESK running time worked when Customer submit a ticket ?

I try to replied but "Time Worked" still stopping. Only save when I replied the ticket.

No, it is just Javascript code so it starts running when you open ticket in admin panel and stops when you submit a reply.

I mean like this..

Submit Ticket 09:00AM -> Staff A change status to in progress -> Back to "Home page" and "Time Worked" still running -> Time Worked stop when ticket has resolved. So, there is a calculate time when Customer Submit a Ticket and Staff Resolved, even ticket status change from "New' to "Replied" or In Progress or PEnding.

the point is, Time Worked will show calculate time with Customer Submit Ticket and Staff Resolved Ticket

whether it can be like that ?

There is no built-in way of doing it like that, no.