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Error When Client Attempts to Answer a Ticket
Posted: Tue Jan 24, 2017 8:28 pm
by 3upsolucoes
After the ticket was opened, the customer consulted the ticket and tried to answer the ticket, and after typing his message and clicking on send send the message that the client did not enter any message even with the message entered.
3upsolucoes.com.br/atendimento
V7H-W8Y-6M3G
Re: Error When Client Attempts to Answer a Ticket
Posted: Tue Jan 24, 2017 8:30 pm
by mkoch227
There's a known issue (
https://gitlab.com/mike-koch/Mods-for-HESK/issues/509) where customers cannot reply to a ticket when "rich text for tickets" is enabled for customers. Disable this feature for now (change the setting to "Staff Only" or "OFF") until the fix is released.
Re: Error When Client Attempts to Answer a Ticket
Posted: Wed Jan 25, 2017 8:47 pm
by 3upsolucoes
Thanks
Re: Error When Client Attempts to Answer a Ticket
Posted: Wed Jan 25, 2017 8:50 pm
by 3upsolucoes
I am very satisfied with the MODs, you are of paranbens, I am very interested in making improvements in the system, could give me a manual of how development should be followed so that I can publish in the community
Re: Error When Client Attempts to Answer a Ticket
Posted: Wed Jan 25, 2017 8:53 pm
by 3upsolucoes
I already have the whole version 2.7.1 all in Portuguese how do I share
Re: Error When Client Attempts to Answer a Ticket
Posted: Wed Jan 25, 2017 8:54 pm
by mkoch227
There's no manual per-se on how to contribute. However, you can read the contributing guidelines at
https://gitlab.com/mike-koch/Mods-for-H ... IBUTING.md.
If you have a Mods for HESK 3 translation, you can submit it at
https://mods-for-hesk.mkochcs.com/download.php (scroll down to the language pack section). To submit a HESK translation (not Mods for HESK), visit
https://www.hesk.com/language/