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IE 11 Display issues
Posted: Wed Nov 30, 2016 8:59 pm
by umreb90
Script URL:
Version of script:
Hosting company: local install
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: Internet Explorer
Write your message below:
New install. Using Turnkey LAMP appliance. Installed Hesk. Viewed in Chrome and IE and everything looks fine. Installed Mods for Hesk. Looks great in Chrome but is very distorted in IE. Internet Explorer 11. Version 11.447.14393.0
Re: IE 11 Display issues
Posted: Wed Nov 30, 2016 9:23 pm
by mkoch227
What version are you using? And what pages look wrong?
Re: IE 11 Display issues
Posted: Wed Nov 30, 2016 9:30 pm
by umreb90
It also looks good in Edge. Only in IE, does everything look left-justified, doesn't matter what page (user or admin)
Internet Explorer 11
Version 11.447.14393.0
Re: IE 11 Display issues
Posted: Wed Nov 30, 2016 9:51 pm
by umreb90
It has something to do with Document mode.
When i change it from 7 to 11, it looks like it is supposed to but how do i fix that?
Re: IE 11 Display issues
Posted: Wed Nov 30, 2016 11:42 pm
by mkoch227
I should have been clearer in my response, whoops. What version of Mods for HESK are you running? 2.6.4 or 3.0.0 beta?
I'll take a look at some of the pages in 2.6.4 while waiting for a response to see if I find anything right away
Re: IE 11 Display issues
Posted: Thu Dec 01, 2016 12:46 am
by umreb90
It is the same whether I am running Hesk 2.6.8 and Mods 2.6.4 or Hesk 2.7.1 and Mods 3.0.0 beta.
Since this is a new install, I spun up one of each to see if made a difference and it's the same issue
Re: IE 11 Display issues
Posted: Thu Dec 01, 2016 1:51 am
by mkoch227
Hmm... interesting. I tested both MFH 2.6.4 and MFH 3.0.0 beta 1 in IE 11 and I'm not seeing any issues; the document mode is "11 (Default)" on all pages. Doing some quick research I'm wondering if the problem is due to IE liking to force all pages to lower document modes if they are served from an intranet based environment (while I'm using the demo site and 'localhost', which apparently doesn't switch to intranet mode for me). Try doing the following for me:
1. In header.inc.php, find lines 44-48:
Code: Select all
$modsForHesk_settings = mfh_getSettings();
}
?>
<!DOCTYPE html>
between the
} and
?>, add
header('X-UA-Compatible: IE=edge');. After adding it, header.inc.php should look like this:
Code: Select all
$modsForHesk_settings = mfh_getSettings();
}
header('X-UA-Compatible: IE=edge');
?>
<!DOCTYPE html>
If this works, do the same in headerAdmin.inc.php directly after
$modsForHesk_settings = mfh_getSettings(); at line 40. Also check to see if the address to the helpdesk is in your compatibility view list as that can cause issues.
Re: IE 11 Display issues
Posted: Wed Jun 07, 2017 7:32 am
by Kaffeeopfer
Hello Mike
Thanks for this workaround. We are using MOD 3.0.7 and had the same problem.
Now it works fine