New version of HESK: 2.7.1
Posted: Sat Nov 19, 2016 11:20 am
HESK has just been updated to version 2.7.1
UPDATE FROM PREVIOUS VERSIONS:
1. Download Full installation file
2. Open docs/step-by-step-guide.html and read instructions under "Upgrading from old versions"
Changes in 2.7.1:
- fix: don't modify ticket "Last updated" when updating HESK to 2.7.x
Changes in 2.7.0:
- custom fields have been improved significantly:
» translate title
» change display order
» tie them to specific categories
» private (staff only) custom fields supported
» mark as required for everyone or just for customers
» checkboxes now require only a single option (before: two)
» increased number of available custom fields to 50
» improved interface and moved under "Tools"
» do not show double punctuation in forms
» new types: date, email, hidden
- you can now create custom ticket statuses
- improved language loading (fallback if not found, custom text)
- automatically reload pages with list of tickets every X seconds/minutes
- require tickets to be assigned before staff is able to reply to them (option)
- implemented IMAP fetching (import emails to tickets from an IMAP email server)
- email templates can now be modified from the Admin panel (Tools > Email templates)
- removed LIMIT 1 from SQL UPDATE/DELETE statements to avoid replication warnings
- in "Tickets per user" report show how many tickets a user has submitted
- in admin panel show a link to the public knowledgebase article location
- added head.txt for custom code to be included before </head> tag
- delete knowledgebase articles from the "Edit article" page
- moved temporary files out of attachments folder
- new staff permissions:
» can resolve tickets
» can submit tickets to any category
» can move tickets to any category
- ticket message can be set to not required
- ticket subject can be set to not required
- ticket email can be set to not required
- HESK can now force SSL connections
- fix: JS function argument default values are not available before ES6
- fix: wrong order of ticket list column titles when a required column is missing
- fix: return back to the previous page after editing KB articles from List private/draft articles
- fix: remember opened ticket when changing display language in customer ticket view
UPDATE FROM PREVIOUS VERSIONS:
1. Download Full installation file
2. Open docs/step-by-step-guide.html and read instructions under "Upgrading from old versions"
Changes in 2.7.1:
- fix: don't modify ticket "Last updated" when updating HESK to 2.7.x
Changes in 2.7.0:
- custom fields have been improved significantly:
» translate title
» change display order
» tie them to specific categories
» private (staff only) custom fields supported
» mark as required for everyone or just for customers
» checkboxes now require only a single option (before: two)
» increased number of available custom fields to 50
» improved interface and moved under "Tools"
» do not show double punctuation in forms
» new types: date, email, hidden
- you can now create custom ticket statuses
- improved language loading (fallback if not found, custom text)
- automatically reload pages with list of tickets every X seconds/minutes
- require tickets to be assigned before staff is able to reply to them (option)
- implemented IMAP fetching (import emails to tickets from an IMAP email server)
- email templates can now be modified from the Admin panel (Tools > Email templates)
- removed LIMIT 1 from SQL UPDATE/DELETE statements to avoid replication warnings
- in "Tickets per user" report show how many tickets a user has submitted
- in admin panel show a link to the public knowledgebase article location
- added head.txt for custom code to be included before </head> tag
- delete knowledgebase articles from the "Edit article" page
- moved temporary files out of attachments folder
- new staff permissions:
» can resolve tickets
» can submit tickets to any category
» can move tickets to any category
- ticket message can be set to not required
- ticket subject can be set to not required
- ticket email can be set to not required
- HESK can now force SSL connections
- fix: JS function argument default values are not available before ES6
- fix: wrong order of ticket list column titles when a required column is missing
- fix: return back to the previous page after editing KB articles from List private/draft articles
- fix: remember opened ticket when changing display language in customer ticket view