PHPJunkyard support forum

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We have set 4 users up on the helpdesk system and we would like when the user is assigned that they get an email to inform them that a ticket has been assigned to them instead of the main mailbox being informed which currently it is.

How do you do this because at the moment I am unable to find where do this when logged into the admin portal

Hesk will indeed send an email to the user when a new ticket is assigned to him/her.

Note that this will not happen when you assign a ticket to yourself (you already know you have a new ticket assigned), but it will be sent when you assign it to someone other than yourself.

You can see users and their email addresses on the "Users" page (top menu in admin interface); Hesk will send notifications to those addresses.