PHPJunkyard support forum

Posted: **Wed Oct 19, 2016 9:24 pm**

hi,

when closing a ticket, no email close is sent to customer (ticket_closed.txt).

mi version of hesk is 2.6.8 and hesk mode 2.6.4
"Notify customers when a support ticket is marked Resolved" is checked

please can you help me?

thanks

Posted: **Thu Oct 20, 2016 4:59 pm**

My test instance sent me an email when closing a ticket. Can you provide the exact steps that you took to close the ticket?

PHPJunkyard support forum

no email sent when ticket is closed

no email sent when ticket is closed

Re: no email sent when ticket is closed