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What terms did you try when SEARCHING for a solution: time format change, hesk style time

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I really like the "Hesk style" time formatting - but how can I change it so it will display AM/PM instead of military time? Thanks!

If you want to use 12-hour time instead of 24-hour time, make the following changes to the "Time Format" setting:

• Instead of 'H' for hours, use 'g' or 'G' (exclude quotes of course). g is "12-hour format without leading zero" and G is "12-hour format with leading zero"
• Add 'a' at the end for 'am'/'pm', or 'A' at the end for 'AM'/'PM'.
• Save and test.

A complete list of parameters can be found at http://php.net/manual/en/function.date.php

Thanks! I did that already, changed them to "j-M-Y g:ia" But it doesn't seem to affect the "Hesk Style" time stamp on the ticket list page.

mkoch227 wrote:If you want to use 12-hour time instead of 24-hour time, make the following changes to the "Time Format" setting:

• Instead of 'H' for hours, use 'g' or 'G' (exclude quotes of course). g is "12-hour format without leading zero" and G is "12-hour format with leading zero"
• Add 'a' at the end for 'am'/'pm', or 'A' at the end for 'AM'/'PM'.
• Save and test.

A complete list of parameters can be found at http://php.net/manual/en/function.date.php

The "Hesk style" is used for date only, it doesn't have any effect on time.

If you want to modify the display of "submitted" and/or "last modified" columns in ticket list, set it to "date and time" then adjust the date/time format as suggested by Mike.