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Closed status only Admin
Posted: Mon Jul 25, 2016 11:51 am
by Mangoz
Version of script: Version of script: 2.6.7
How do I get status " Close " ticket could only Administrator
Re: Closed status only Admin
Posted: Mon Jul 25, 2016 12:11 pm
by Klemen
Admin panel > Settings > Help desk tab > Features > Customer resolve: OFF
Re: Closed status only Admin
Posted: Mon Jul 25, 2016 12:46 pm
by Mangoz
I mean not the Client . We are talking about the users in the system.
Code: Select all
3 => '<option value="3">'.$hesklang['closed'].'</option>',
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To only admins
Re: Closed status only Admin
Posted: Mon Jul 25, 2016 2:12 pm
by Klemen
For Staff members there is no built-in way to disable it, you would have to modify the source code in several places to achieve that.
Re: Closed status only Admin
Posted: Mon Jul 25, 2016 2:31 pm
by Mangoz
Perhaps this line to hide using Javascript?
Re: Closed status only Admin
Posted: Mon Jul 25, 2016 4:47 pm
by alcazar
You can try this:
viewtopic.php?f=14&t=4571&p=22891#p21566
This mod allows only the "owner" of a ticket and administrators to change the status of a ticket (incl open/close).