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Version of script: 2.6.5
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What terms did you try when SEARCHING for a solution: substr suggest mb_

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In knowledge base auto suggest, when using UTF8 characters such "éèà", if a character stored on multiple bytes is under the cut, this result in question mark like this

In order to fix it, in lines 93 and 97 of suggest_articles.php I use mb_substr function instead of substr.

If this fix is correct and if you can add it to next release this would be awesome.

Best regards

Araviski

This doesn't happen on my server (linux and windows) in any browser I test.

Did you type the article in another software (such as Word) and copy-paste it into HESK?

Thank your for your answer.

Accents are well presenting in suggest box 99% of time.

The problem occurs only when the text is cut under the accent character.

Here is a sample case :
http://stackoverflow.com/questions/1244 ... f-8-string

Thanks for the info, will look into it and fix by checking for and using mb_string function instead if available.

P.s. I still can't replicate it on my test servers to be able to test and confirm the fix.

Could you provide a sample article text that gets truncated like this please?

Hello Klemen,

Thank you very much for your help. I have more investigated and problem might come from utf8 text that was migrated from an old version of hesk. I did not succeed to reproduce it with brand new text (I guess a random accent bulk string such ééééééééééé....ééé could made the bug appears, but I did not succeed). Encoding is probably different.

While testing I discovered that html_entities are broken, but the bug is different. I'll try to prepare a fix for this one.



Best regards