Missing tickets
Posted: Sun Mar 06, 2016 2:25 pm
Hello,
I installed Hesk (latest version) and all things are working fine. Except the email to ticket function (pop3).
Not all emails that I send to the specific address are imported and converted to tickets. Some are missing.
I sent different email, so they are not missing because of the hesk filter that recognizes identical emails.
Is there a log file or something similar, where I can see what hesk is doing? Any other suggestens?
Cheers
lafore
I installed Hesk (latest version) and all things are working fine. Except the email to ticket function (pop3).
Not all emails that I send to the specific address are imported and converted to tickets. Some are missing.
I sent different email, so they are not missing because of the hesk filter that recognizes identical emails.
Is there a log file or something similar, where I can see what hesk is doing? Any other suggestens?
Cheers
lafore