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Can't access to index.php
Posted: Mon Feb 22, 2016 11:34 am
by OCReactive
Since I've asked to my hosting to upgrade from PHP 5.4 to 5.5 none of my users (staff) can view the index.php page to add new tickets, i only see a blank page after sending the correct login and password.
I get the problem when trying to go from
http://myweb.com/hesk/admin/index.php to
http://myweb.com/hesk/admin/admin_main.php I think, but I get the blank .../admin/index.php
Re: Can't access to index.php
Posted: Mon Feb 22, 2016 12:09 pm
by mkoch227
Turn on debug mode by opening hesk_settings.inc.php with a text editor:
Then try and login again, and see if an error message appears.
(Please also include your HESK / Mods for HESK version as well)
Re: Can't access to index.php
Posted: Mon Feb 22, 2016 12:23 pm
by OCReactive
Done with the same blank page as result.
Re: Can't access to index.php
Posted: Mon Feb 22, 2016 12:25 pm
by mkoch227
Again, please include your Mods for HESK version and HESK version. Also try re-downloading and replacing the Mods for HESK files.
If that still doesn't work, PM me the URL to your helpdesk, along with a login to your HESK instance and a login to FTP into your server so I can look at the files.
Re: Can't access to index.php
Posted: Mon Feb 22, 2016 12:44 pm
by OCReactive
Sorry, HESK v. 2.6.6 and Mods-for-Hesk v. 2.5.4
Same blank page.
(PM sent)
Thanks!
Re: Can't access to index.php
Posted: Mon Feb 22, 2016 4:30 pm
by Klemen
Most likely a stray UTF-8 BOM somewhere?
Re: Can't access to index.php
Posted: Mon Feb 22, 2016 8:42 pm
by OCReactive
I've checked almost every php file and are in UTF-8 non BOM
Re: Can't access to index.php
Posted: Tue Feb 23, 2016 10:33 am
by OCReactive
Klemen was right, incomprehensibly when updating the PHP I down't know how, it made a change in the UTF codification to the spanish lang file, once fixed, everything works fine.
Thanks to all for helping.