PHPJunkyard support forum

Script URL: http://supportportalen.mobi/
Version of script: HESK version: 2.6.5 & Mods for HESK Version: 2.5.3
Hosting company: Binero AB

Write your message below:
I have translate hesk for mods to Swedish, but i have one error.
If i create a ticket and change status to Resolved, then i still got Close Ticket not Open ticket.
Same on default language.
On admin side i get open ticket, but not on customer side.

I have tryed to install a local hesk and then install hesk for mods. There is no problem. It´s working there.

Here is my list of all my status:



How can i fix the problem?

My language:
language/en.zip
language/se.zip

I think i found a bug.

If i lock the ticket i get this error.
I have test it on the demo site to. same there.

jessar94 wrote: If i create a ticket and change status to Resolved, then i still got Close Ticket not Open ticket.
Same on default language.

Did you create this ticket on the client-side or staff-side? Emails are not sent to customers when the ticket is created on the staff-side. I am not having any issues with emails on my test instance.

jessar94 wrote: If i lock the ticket i get this error.
I have test it on the demo site to. same there.

What error do you get? A screenshot would be helpful.

mkoch227 wrote:

jessar94 wrote: If i create a ticket and change status to Resolved, then i still got Close Ticket not Open ticket.
Same on default language.

Did you create this ticket on the client-side or staff-side? Emails are not sent to customers when the ticket is created on the staff-side. I am not having any issues with emails on my test instance.

jessar94 wrote: If i lock the ticket i get this error.
I have test it on the demo site to. same there.

What error do you get? A screenshot would be helpful.

I fixed a video on it.

When you lock a ticket, status becomes New ? But should become Resolved ?
When you change locked ticket status to Resolved , it gets unlocked too.
Not sure if this due the mod or core issue, but seems the post is more so same issue as i have.