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Knowledgebase Article Attachment Limit

Posted: Tue Dec 29, 2015 2:06 am
by mkoch227
I just realized that users are only permitted to attach 3 documents to a knowledgebase article, regardless of HESK settings. Is this on purpose (such as due to technical limitations), or is it safe to increase this number to any amount?

Edit: Upon further investigation, it appears that 3 more attachment options appear each time the article is edited. So is it safe to assume that there is no limit to the number of attachments?

Re: Knowledgebase Article Attachment Limit

Posted: Tue Dec 29, 2015 8:23 am
by Klemen
Correct, there is no limit to how many attachments can be added (don't remember why I have 3 hard-coded, will fix it).