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issues with "Default Status For Action"
Posted: Sat Sep 19, 2015 3:51 am
by radmamori
1. when i change the status and click "Save Changes", the change does not save for any of the items
2. some of status settings (see below) don't have the drop down populated (they are empty)
"When a client clicks the "Close ticket" link, change the status to"
"When a staff member clicks the "Close ticket" link, change the status to"
"When a ticket is closed automatically, change the status to"
thanks for the help.
Re: issues with "Default Status For Action"
Posted: Mon Sep 21, 2015 11:36 am
by mkoch227
1. I'm not experiencing any issues saving statuses. Make sure that you don't have any caching systems that could be possibly caching the old database values (such as Zend OPcache).
2. All of the default actions you provided will only allow you to select a status that is considered "Closed". Make sure that you have at least one status that can be closed; otherwise the dropdowns will be empty.
Re: issues with "Default Status For Action"
Posted: Tue Sep 22, 2015 7:52 pm
by radmamori
Sorry to be a pest.
I have checked everything and all settings are correct. It is saving status settings (in database table hesk_statuses) but nothing seems to appear correctly on the screen. the column "Closed" on the status screen shows green check marks, even though only "resolved" status is marked "closed".
Do the tables hesk_statuses and hesk_text_to_status_xref have anything to do with each other? If so, what is the key that connects them.
thanks for your help
Re: issues with "Default Status For Action"
Posted: Tue Sep 22, 2015 8:25 pm
by mkoch227
hesk_text_to_status_xref maps each status' translations. So, for any given status, there will be one row for each language (so if you have 10 statuses and 3 languages, there should be 30 rows in hesk_text_to_status_xref).
What version of PHP are you currently using? I wonder if something strange changed in a future version that I never tested. Also enable debug mode and see if any error messages appear when viewing the statuses page.
Re: issues with "Default Status For Action"
Posted: Wed Sep 23, 2015 2:58 am
by radmamori
PHP: 5.4.43
I changed the "Default Status For Action" and clicked save changes.
the following is the message came up with debug on.
Notice: Undefined index: closedByClient in /home2/rad/public_html/heskpitsllc/admin/manage_statuses.php on line 788
Notice: Undefined index: staffClosedOption in /home2/rad/public_html/heskpitsllc/admin/manage_statuses.php on line 796
Notice: Undefined index: autocloseTicketOption in /home2/rad/public_html/heskpitsllc/admin/manage_statuses.php on line 812
Warning: Cannot modify header information - headers already sent by (output started at /home2/rad/public_html/heskpitsllc/admin/manage_statuses.php:788) in /home2/rad/public_html/heskpitsllc/inc/common.inc.php on line 803
thanks for the help.