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We are having problems with the Mods module for Hesk version 2.21 to be superimposed the Heskett 2.62.
The entire look is changed successfully without any error in editing or visually apparent. More to access the administrative terminal before we obtained access normally now no longer have to check the base despite being everything in order.
The same occurs when sending a ticket that shows the SQL function can not be performed, more is not shown what function.
I could give a hint of what occurs.
We appreciate the attention.

Mods for HESK is an unofficial mod, you will need to check with Mike for possible upgrade issues.

I am moving this post to the correct Mods for HESK forum.

Can you turn on debug mode by going into hesk_settings.inc.php and find:
and set it to be: This way, if your SQL is failing, HESK will output the failing SQL statement. Post that failing statement here.

Thanks for return sooner after posting in another tentaiva found that was the way it was updating already solved.
More I have another doubt.
Which page does the formatting of the email informing know.
Once again thank the answer

jcobello wrote: Which page does the formatting of the email informing know.
Once again thank the answer

If I understand your question, do you mean the page where you can edit email templates? If so, it is under Tools -> Email Templates.