PHPJunkyard support forum

Hi

I translated (to german), tried to install and failed at the very first stepp.
Please see the screenshots. As I did not have any MOS installed, I tried "No previous" (blue button)...

(REMOVED)

and this was the result:


URL: http://www.team-noehring.de/extern/hesk/s2.png


Olaf

First, make sure the database user has CREATE, ALTER, and DROP permissions. If the user doesn't have these permissions, the install will fail on the first step. If it has those permissions, try running the uninstaller, which will attempt to clean up anything it tried to perform in the installer (the majority of the steps in the uninstaller will fail; you can safely ignore the failures). Then try running the installer again.

If you continue to have issues, feel free to shoot me a PM with database and FTP credentials and your helpdesk URL so I can take a deeper look into the issue.

Sidenote: I removed your first screenshot, because your database login details are visible there!

Make sure you delete the screenshot from your server!

Hi Klemen & Mike,

PROBLEM IS SOLVED! Why? I do not know - suddenly it worked.

@Klemen - thanks a lot for this. I obviously did this by error.

@Mike: It looks like I can not change the permissions the DB user has. Maybe you can clarify what CREATE, ALTER and DROP permissions are needed:
CREATE table?
ALTER table?
DROP table?
- or are we talking about DATABASE (create database)

HESK is already installed - and that was no problem, so I would suppose the needed persmissions are in place.
And "show grants" produces this

GRANT ALL PRIVILEGES ON `dbname`.* TO 'blabla'@'blbabla'

Olaf

Hi

PROBLEM IS SOLVED! Why? I do not know - suddenly it worked.

I tried uninstall and install afterwards, no success.

I also redownloaded 2.1.1 and uploaded - same result.

Is there a way to run the SQL "by hand" (phpmyadmin)?

Olaf

I wonder why it suddenly worked. Weird!

And if you ever want to run the SQL on your own, all SQL files are contained in install/mods-for-hesk/sql/installSql.php.