Reply to ticket from different emailaddress

[lhaperen]

We having a little problem, most of the users using two email addresses. And the problem is that if they fill in one email address within the ticket but when they reply to a ticket from office365 there is created a new ticket instead of merging the reply with the existing ticket. Is there a way to bypass the email check so that only the subject header is used to find the ticket?

[Klemen]

You will need to delete this code from inc/pipe_functions.inc.php

Code: Select all

	        // Do email addresses match?
	        if ( strpos( strtolower($ticket['email']), strtolower($tmpvar['email']) ) === false )
	        {
	        	$tmpvar['trackid'] = '';
	        }