Custom Subject Email add %%name%% to special tags
Posted: Sat Mar 21, 2015 7:08 pm
i am using HESK 2.6.2
and i am try to insert %%NAME%% on the subjet of mail:
and not work, thank to all help .
and i am try to insert %%NAME%% on the subjet of mail:
Code: Select all
// EMAIL SUBJECTS
$hesklang['new_ticket_staff'] = '[#%%TRACK_ID%%] de %%NAME%% Nuevo Ticket: %%SUBJECT%%';
$hesklang['ticket_received'] = '[#%%TRACK_ID%%] de %%NAME%% Ticket recibido: %%SUBJECT%%';
$hesklang['ticket_assigned_to_you'] = '[#%%TRACK_ID%%] de %%NAME%% Ticket asignado: %%SUBJECT%%';
$hesklang['new_reply_by_customer'] = '[#%%TRACK_ID%%] de %%NAME%% Nueva respuesta para: %%SUBJECT%%';
$hesklang['new_reply_by_staff'] = '[#%%TRACK_ID%%] de %%NAME%% Nueva respuesta para: %%SUBJECT%%';
$hesklang['category_moved'] = '[#%%TRACK_ID%%] de %%NAME%% Ticket movido: %%SUBJECT%%';
$hesklang['new_note'] = '[#%%TRACK_ID%%] de %%NAME%% Nota agregada a: %%SUBJECT%%';
$hesklang['new_pm'] = 'Nuevo Mensaje privado: %%SUBJECT%%';
$hesklang['forgot_ticket_id'] = 'Lista de tus tickets de soporte';and not work, thank to all help .