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Show ticket owner to customer on page options
Posted: Fri Feb 27, 2015 7:09 pm
by ancientt
I want customers who are seeing their ticket in the webpage to also see which staff member owns that ticket. I am sure I could modify the PHP to do this, but before I do, is there already a way to enable that? I haven't been able to find it.
Re: Show ticket owner to customer on page options
Posted: Fri Feb 27, 2015 7:18 pm
by Klemen
No, this is not something that can be enabled in HESK.
However, there is a function called hesk_getOwnerName() that will make this easy for you. Simply use this PHP code to print the owner name within the "ticket.php" file:
Code: Select all
hesk_getOwnerName($ticket['owner'])
An example within a <?php code block:
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echo hesk_getOwnerName($ticket['owner']);
And example within HTML code:
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<?php echo hesk_getOwnerName($ticket['owner']); ?>
Re: Show ticket owner to customer on page options
Posted: Fri Feb 27, 2015 9:47 pm
by ancientt
Perfect. That did exactly what I needed.