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pop3 fetch signature
Posted: Tue Feb 24, 2015 6:36 am
by stijnvan
Version of script: 2.6
Write your message below:
The signature has not been added to %%MESSAGE%% on pop3 fetching?
Re: pop3 fetch signature
Posted: Tue Feb 24, 2015 7:54 am
by Klemen
Signature is only added to staff replies, POP3 fetching processes customer replies.
Re: pop3 fetch signature
Posted: Tue Feb 24, 2015 8:01 am
by stijnvan
ok, but when you auto assing the newly created ticket to a staff member, you could also see this as a reply of a staff member.
Re: pop3 fetch signature
Posted: Tue Feb 24, 2015 8:18 am
by Klemen
I'm not sure I understand? If it's from pop3 fetching it is *always* considered a new ticket by customer.
Re: pop3 fetch signature
Posted: Tue Feb 24, 2015 8:29 am
by stijnvan
Klemen wrote:I'm not sure I understand? If it's from pop3 fetching it is *always* considered a new ticket by customer.
well, indeed, a new ticket has been created from pop3 fetching by customer.
But when processing the hesk_pop3.php, the new ticket will be assigned to a staff member.
so you could say the new ticket email is a kind of a reply of a staff member.
Re: pop3 fetch signature
Posted: Tue Feb 24, 2015 12:17 pm
by Klemen
Wait, is this a functionality YOU are trying to add? Because this is not what can be understood from your initial post?
Re: pop3 fetch signature
Posted: Tue Feb 24, 2015 12:33 pm
by stijnvan
Klemen wrote:Wait, is this a functionality YOU are trying to add? Because this is not what can be understood from your initial post?
if i could do that, that would be fine.... but please assist me
