PHPJunkyard support forum

A new version of HESK is ready for testing!

This is a BETA/TEST version of HESK. This version of script has been released for testing purposes only, it should not be used in a live environment! Use at your own risk!

==> Is this for me?

The BETA version is for testing purposes only. You should be familiar with previous version of HESK (successfully installed a previous version of HESK at least once).

==> How can I help?

Install HESK 2.6.0 beta 1 (in a test folder), test all features/settings as admin, staff and customer then come back and report any problems.

The more feedback I get the sooner I will be able to officially release and support version 2.6.0

==> How to report a bug?

To report a bug please reply to this topic and try to include as much info about the bug as possible, but please at least this information:

Operating system (Windows, Linux, ...):
PHP version:
MySQL version:
Description of bug:
Exact steps to reproduce the bug:

==> Download
Download HESK 2.6.0 beta 1 here


==> Please report any bugs/problems/comments/feedback by replying to this topic


==> Changelog
- HESK is now compatible with PHP 5.6
- minimum MySQL server version is 5.0.7
- select which columns to display in ticket list
- staff can now manage notifications and preferences for other users
- option to disable email notifications to customer when they submit a new support ticket
- notify customer when a ticket is marked Resolved (by staff without replying or automatically)
- track what knowledgebase articles were suggested to the customer when submitting a new ticket
- remind customer to check SPAM box for confirmation emails after submitting ticket
- existing staff responses will be marked as read when customer replies over email
- ticket templates for faster submitting of common tickets from admin interface
- additional buttons to easily submit responses with different ticket statuses
- improved handling of the goto parameter in admin panel (Lisandro Ubiedo)
- require access control when testing connections (Lisandro Ubiedo)
- don't start a new POP3 fetching task if the previous is still running
- fix: fieldset legend element not aligned properly in most browsers
- fix: set correct MIME type for servers sending nosniff header
- fix: adjust MySQL time in legacy hesk_formatDate() function
- fix: remove all non-ascii chars from attachment names
- fix: custom checkbox fields not staying selected
- staff can indicate a reply as a reply from the customer
- use HESK knowledgebase only (no help desk)
- allow staff to reset forgotten passwords
- HESK can be put in maintenance mode
- ability to find tickets by Owner
- added support for reCAPTCHA API v2
- the "Time worked" feature can be disabled
- HESK width increasted of 960 pixel by default
- show service messages on help desk homepage
- option to prevent customers from resolving tickets
- link customer IP addresses to an IP whois service
- new email tag %%ID%% prints sequential ticket ID
- save ticket response message for later without replying
- set default customer notification box selection in Profile
- ticket notes now allow attachments and can be modified
- staff members are now ordered by name for easier selection
- customers can select email reminder to list all or open tickets
- three time formats available for the "Updated" column in ticket list
- "Submit a ticket" form fields can now be populated using GET and POST
- when saving settings don't test SMTP and POP3 connection if no changes
- optionally show "Click to select" for ticket category, priority and custom fields
- skip customer notification of new ticket if a SPAM tag is in email subject
- customer email and staff signature field length increased to 1000 chars
- accept or reject emails with no message (email piping/POP3 fetching)
- on Categories page added links to list all tickets in each category
- when listing knowledgebase articles verify the category exists
- show related knowledgebase articles when viewing an article
- when creating tickets from emails respect the Reply-To: tag
- change ticket priority for selected tickets in ticket list
- set default priority for ticket categories
- minor changes to the interface
- ban email addresses
- ban IP addresses

Some things I've found so far (all small things):

1. The time worked columns in the reports is never bold, regardless if the rest of the row is bold. Is that intentional?



2. The submit button on the canned responses page is "Save and continue later". Should this just be "Save" or "Saved canned response"?



3. Language file spelling error: $hesklang['baned_e'] = "submiting" should be "submitting"

Thank you for reporting, Mike, all three will be fixed.

If anyone else tested the beta please respond here (even if you didn't notice any other issues).

Another question (might not be an issue). I noticed under the email column, "View" is displayed instead of the actual email address. Is this intentional?

Yes, this is intentional in order to prevent long (or multiple) emails from stretching the table too much.

Will see if I can improve it though.

is it responsive? mobile friendly?

thanks

No, this is just an upgrade to the 2.x version using the same interface.

If you are searching for a mobile friendly mod for HESK see here:
viewtopic.php?f=14&t=4905


Please keep the topic of this thread related to testing the beta version.

Could anyone confirm if reCaptcha V2 is working?

Help Desk > Settings > Help Desk tab > SPAM Prevention > Use anti-SPAM image: ON > Image type: ReCaptcha V2 API (recommended)

Just ran a couple tests, and everything looked good on my end

Thank you. Could you let me know what PHP version did you test it on?

PHP 5.4.34

Thanks, Mike!

Operating system: Windows 7 SP1 x64
PHP version: 5.6.3
MySQL version: 5.6.21

Hi Klemen,

Thanks for your great development I noticed following points so far:

1.) Required fields
When writing a new ticket it is required to put in some text where actually one character is enough but that’s really not much better than leaving it blank. Maybe the minimal length of subject and message should be definable in the settings?

2.) Required custom fields
In the custom fields there is for the “select box” the option: Show "Click to select" as default option. That means for me that I must choose a setting. But it is not. This would make sense eventually for users to enter their company, department or other required things.

3.) Time worked
I’m not sure about the functionality of disabling Settings > Help Desk > Features > Time worked:
When disabled is there no tracking at all or is the time just hidden (but running in the background and just not showing time in ticket and not in reports -> that would be nice)?

4.) Different list date formats
Under Settings > Ticket list > Other > List date format I can define the format which is really comfortable. But on the admin main page it would be clearer to have two different formats for "Submitted" and "Updated". Example: 2015-01-27 12:19:10 (Date and time for sumbitted) and 1w1d (Short descriptive for updated).

Best regards, Snifty

Thanks for testing and submitting your report.

1. Sometimes a single char is all you need But agree, there should be an option to set length limit (min/max), in a future version.

2. Not sure what doesn't work properly for you here? The purpose of this setting is to have a "please select" option selected as default in custom drop-down boxes instead of the first value.

3. No, it's actually disabled and not tracked.

4. You mean to have *different* setting for "Submitted" and a different one for "Updated"?

P.s.: I do appreciate all the suggestions, but I would prefer to keep this topic focused on bugs in 2.6.0 beta and have feature suggestions on the suggestions page (so I can easily view and track all suggestions).