PHPJunkyard support forum

Posted: **Thu Dec 18, 2014 2:41 am**

Script URL: http://www.ezinet.com.au/helpdesk
Version of script:
Hosting company: MeWebHost
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: 'change host", "move helpdesk', 'new host'

Write your message below:
I have had to move my site from one host to another. Created a new DB and imported from old. All info is in DB. Changed the DB settings in hesk_settings.inc.php to point to new db. but message is Cannot connect. Maybe I should just do a fresh install in the new site. Any ideas would be welcome.

Posted: **Thu Dec 18, 2014 3:06 am**

Are you sure the connection settings are correct? I would personally create another HESK installation separate from your current one (separate DB and everything), and see if you can connect that way.

Posted: **Thu Dec 18, 2014 7:16 am**

Thanks Mike
I believe it is the connection info stored within Heck somewhere as I can open the DB and read as SQL. Just cannot connect.
Nev

Posted: **Fri Dec 19, 2014 2:04 pm**

This is probably either a username/password typo or a permissions problem.

Try opening file "hesk_settings.inc.php", find:

Code: Select all

$hesk_settings['debug_mode']=0;

and change it to:

Code: Select all

$hesk_settings['debug_mode']=1;

You should get a more descriptive error message then telling where the connection fails.

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