PHPJunkyard support forum

Version of script: 2.5.5

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Tickets get assigned to random users. When a client creates a ticket the ticket gets either unassigned, assigned to the administrator or assigned to an agent in the category the ticket was created under.

Is there a place in the settings that allows tickets to get auto assigned to the agent instead randomly unassigning, or assigning to the default administrator?

Auto-assign tickets is set to ON in the help desk settings. I noticed in the help documentation that "Several factors are taken into account when assigning tickets automatically, such as ticket category and number of currently open assigned tickets."

I'd like to set the user tickets are auto assigned to.

No, currently there is no way of marking who the ticket should be assigned to, but you can turn auto-assign off for specific users on the "Users" page.

Yes this is possible for each user other than the administrator. In a previous version the administrator did not get auto assigned tickets that I know of. May be the administrator user did, but that version did not send alerts for me to notice. Since the administrator cannot be assigned to a certain category I do not want this user to be manually or auto assigned to tickets.