PHPJunkyard support forum

Would it be possible if the person creating the ticket is able to assign a custom ID for that ticket?

I want to be able to track another system already generating tickets with IDs and I want them to be the same so at the end, there won't be any "public" view of this but just an internal way to track another system.

Thanks

It's not something supported in HESK, would need to be modified.

You would need to add a new input field to the submit a ticket form then skip generating a random tracking ID ($tmpvar['trackid'] = hesk_createID();) if the field is populated.

That's what I was thinking Klemen, so after that I can use that input from the new field to update the DB's trackid to show it?

Yes, but it would be smart also to check in the DB to make sure such a tracking ID doesn't exist yet.