PHPJunkyard support forum

Posted: **Tue Nov 18, 2014 12:35 pm**

Script URL:
Version of script: 2.5.3 - this is the version I'm using from the beginning and it was all working fine. No version change.
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: blacklist

Write your message below:

Hi,
I have a problem - i've been sucessfully running hesk for couple of months now.

Any mail that is sent to hesk@grand.com is picked up by /inc/mail/hesk_pop3.php

Like 2 weeks ago, HESK stopped aggregating ANY emails from 1 certain address (auto@grand.com - this address is used by my contact form and sends email to hesk@grand.com when the contact form is submitted).
Cron checks for new messages evey 5 minutes, so I have the chance to manually login to the mailbox hesk@grand.com and can confirm that the mail sent from auto@grand.com is delivered to hesk@grand.com. Then after the hesk_pop3.php is run, ALL emails are downloaded (and removed) to HESK except for the ones sent from auto@grand.com

I didn't remember making any changes to the system from like 2 months and up until 2 weeks ago all was fine. I also have mail loop detection disabled.

I'd really appreciate help with this.

disclaimer: those emails and domains are dummy and are not real, however they picture the system i'm using

Posted: **Tue Nov 18, 2014 8:07 pm**

Try this:

- enable Debug mode in HESK settings
- empty your mailbox
- send a test email to hesk@grand.com
- manually open hesk_pop3.php in your browser (domain.com/hesk/inc/mail/hesk_pop3.php)
- see what the debug text shows

Posted: **Wed Nov 19, 2014 10:35 am**

Hi Klemen, this is the debug output

Code: Select all

#!/usr/bin/php -q
Connected to the POP3 server "xxxxx".
User "grand" logged in.
There are 1 messages in the mail box with a total of 496 bytes.
Parsing message 1 of 1.
Ticket NOT inserted - may be duplicate, blocked or an error.


Disconnected from the POP3 server "xxxxx".

What option is responsible for filtering duplicates ?

many thanks!

Posted: **Wed Nov 19, 2014 4:58 pm**

It can be one of 4 things: missing email address, missing message, returned email detected or email loop detected.

Try this:
1. backup existing inc/pipe_functions.inc.php file
2. upload this file: http://www.hesk.com/extras/pipe_debug.zip
3. repeat the previous test
4. restore original pipe_functions file

What does the error message say now?

P.s.: to not block duplicates set "Max Hits" to 0 in Admin settings > Email tab > Email loops (not recommended though).

Posted: **Thu Nov 20, 2014 12:27 pm**

Hi Klemen, the error message I get is still the same error + NO MESSAGE error

Code: Select all

Connected to the POP3 server "xxxxx".
User "grand" logged in.
There are 1 messages in the mail box with a total of 547 bytes.
Parsing message 1 of 1.

NO MESSAGE
Ticket NOT inserted - may be duplicate, blocked or an error.


Disconnected from the POP3 server "xxxxx".

When doing aboce tests MAX HITS was already set to 0. I now changed this to another value but when re-tested I got again the message:

Code: Select all

NO MESSAGE
Ticket NOT inserted - may be duplicate, blocked or an error.

any clues?

Posted: **Thu Nov 20, 2014 5:37 pm**

Does your email have a message (emails with no messages are rejected)?

Posted: **Fri Nov 21, 2014 8:13 am**

Klemen, you are right - this was the case. My email transport script was broken nothing wrong with HESK... sorry for ever doubting in hesk

thank you for your help with troubleshooting this one... Cheers!

Posted: **Fri Nov 21, 2014 2:08 pm**

Glad to be helpful and no, even HESK is not almighty and can have bugs

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