PHPJunkyard support forum

Posted: **Tue Nov 11, 2014 9:29 pm**

i wanting to have a options to insert code When i respond a customer
type Like this field:

 so staff can post code in the ticket

I hope you can add this in a feature version of hesk helpdesk

Posted: **Wed Nov 12, 2014 11:07 am**

I'm not sure what you mean? What are you trying to achieve?

Posted: **Wed Nov 12, 2014 1:42 pm**

Klemen wrote:I'm not sure what you mean? What are you trying to achieve?

i take a virus case for exempel

My customer have a virus. i clear the computer with FRST program.

I gave a code to the customer like this for example:

Code: Select all

GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
FF Extension: Framed Display - C:\Users\ARNE\AppData\Roaming\Mozilla\Firefox\Profiles\uupm1cne.default\Extensions\{7012eec1-4f37-42d4-a2cd-26727494d248}.xpi [2014-10-22]
CHR HomePage: Default -> hxxp://astromenda.com/?f=1&a=ast_ir_14_43_ch&cd=2XzuyEtN2Y1L1QzuzytD0BtCtC0CzyyBtAyDtCyD0EtBtAyCtN0D0Tzu0StCtDtByCtN1L2XzutAtFyDtFtCtFyEtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StDyD0Ezy0CtDtA0FtGyE0DyCtAtG0E0EyEtAtGyByEtDzztGtAyCtCtDzzzzzz0DtCtDzyyB2QtN1M1F1B2Z1V1N2Y1L1Qzu2S0A0EtCtD0E0B0BtCtG0FyBzzyDtGyE0AyD0AtGzz0C0BtCtGtByE0A0E0CyByEtCtCtDzyyB2Q&cr=727656275&ir=
CHR StartupUrls: Default -> "hxxp://astromenda.com/?f=7&a=ast_ir_14_43_ch&cd=2XzuyEtN2Y1L1QzuzytD0BtCtC0CzyyBtAyDtCyD0EtBtAyCtN0D0Tzu0StCtDtByCtN1L2XzutAtFyDtFtCtFyEtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StDyD0Ezy0CtDtA0FtGyE0DyCtAtG0E0EyEtAtGyByEtDzztGtAyCtCtDzzzzzz0DtCtDzyyB2QtN1M1F1B2Z1V1N2Y1L1Qzu2S0A0EtCtD0E0B0BtCtG0FyBzzyDtGyE0AyD0AtGzz0C0BtCtGtByE0A0E0CyByEtCtCtDzyyB2Q&cr=727656275&ir=", "hxxp://rocket-find.com/?f=7&a=rckt_ir_14_28_ie&cd=2XzuyEtN2Y1L1QzuzytD0BtCtC0CzyyBtAyDtCyD0EtBtAyCtN0D0Tzu0SzytByDtN1L2XzutBtFtBtCtFtCyEtFyEtN1L1CzutCyEtBzytDyD1V1RtN1L1G1B1V1N2Y1L1Qzu2SyE0D0CtD0FtB0AtBtGyD0D0FtCtG0FtDtByBtGyD0E0FzytGtC0B0CyD0F0CyEtDtCyD0E0E2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAzy0CyB0CyE0CyCtGtDtCtB0AtGzy0BzytDtGtCyC0FtAtGtA0DyE0EyEyCtByE0C0F0ByE2Q&cr=1292441813&ir=", "hxxp://www.google.com/"
CHR Extension: (Framed Display) - C:\Users\ARNE\AppData\Local\Google\Chrome\User Data\Default\Extensions\jhdblnopdjppgkagigdclfmkfhkedpen [2014-10-24]

This forum have a button named Code.
When i click on it, and i put some code and klick submit, can i see one generated box with my code inside.
I miss that funktion in hesk helpdesk.

Hope you understand what i'm mean.

Posted: **Wed Nov 12, 2014 1:54 pm**

I see what you mean now.

At the moment HESK uses plain-text ticket messages so this is not an option.

If (when) HESK moves to HTML editor in the future, then yes, thing such as "Insert code" button can be added.

PHPJunkyard support forum

code field in ticket feature idea

code field in ticket feature idea

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