PHPJunkyard support forum

Hesk version: 2.5.5
PHP version: 5.4.14
MySQL version: 5.1.72

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Receiving the can't execute SQL error when attempting to add a new knowledge base category. It doesn't matter whether it is a private or public category.

Creating a new article works fine.

I can manually create a category directly in the database and then edit the category name from the admin area on the help desk application.

Turn "Debug mode" to ON in Settings > Help desk tab then try again and see what error message do you get?

Klemen wrote:Turn "Debug mode" to ON in Settings > Help desk tab then try again and see what error message do you get?

Can't execute SQL: INSERT INTO `hesk_kb_categories` (`name`,`parent`,`cat_order`,`type`) VALUES ('Test Category','1','100','0')

MySQL said:
Field 'articles' doesn't have a default value

Your database isn't properly setup.

Did you run the "update" script when updating your help desk to version 2.5.x as explained in docs?