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What terms did you try when SEARCHING for a solution: export XML

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Hi,

We encountered problems with the new export to XML.
The problem is the following : some users put messages with informations like :
Fichier z:\isacowt.gi\COT7C20.tmp\06438-BAL.ECR
All XML parsers convert \0 to the NULL character and generate an error.
The solution I've found is to modify the two following lines in export.php :
539 : $ticket['message'] = hesk_msgToPlain($ticket['message'], 1, 0);
540 : $ticket['subject'] = hesk_msgToPlain($ticket['subject'], 1, 0);
By adding the last parameter in the call to hesk_msgToPlain, we keep the slashes and all is right.

Hope this helps.
Regards

Thanks for sharing this!

Hi Klemen,

I hoped these minor changes would be kept in future releases but that's not the case in release 2.6.x.

Regards,
Philippe

Hi Philippe,

Honestly - I didn't write it down so completely forgot about it.

I made the change now on my development branch so it will be included in the next minor update.

Thanks for reminding me.

This fix has been included in the 2.6.2 update: viewtopic.php?f=13&t=5234