How can add special tag %%last_reply_staff%%.
Posted: Tue Aug 12, 2014 6:33 am
Hello Klemen,
We've one question for ask you about how to modify emails sent to customer (Now we used Hesk V.2.5.3).
We've one ticket related with many staff but we need to reply staff name for let customer know when we respond ticket, So we try to used special tag %%OWNER%%, the system show ticket owner name only.
How can add special tag %%last_reply_staff%%.
- http://www.hesk.com/knowledgebase/index.php?article=35
- new_reply_by_staff.txt
We've one question for ask you about how to modify emails sent to customer (Now we used Hesk V.2.5.3).
We've one ticket related with many staff but we need to reply staff name for let customer know when we respond ticket, So we try to used special tag %%OWNER%%, the system show ticket owner name only.
How can add special tag %%last_reply_staff%%.
- http://www.hesk.com/knowledgebase/index.php?article=35
- new_reply_by_staff.txt