PHPJunkyard support forum

Script URL: helpdesk.johnsonlumber.biz
Version of script: 2.5.3
Hosting company: in house
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: email marked resolved

Write your message below:
I would like the user who submitted the ticket to be emailed when the ticket is marked as resolved. I couldn't find anything regarding this, only that it's planned for 2.5 which we have installed.

It has not been yet implemented, no.

However, if you feel confident with making changes to PHP files, you can try applying these changes I made for a client a while ago (HESK will then send an email to customer when a ticket is closed and to staff when it is re-opened):
http://www.hesk.com/extras/hesk253_email_closed.zip

It's a patch file, in short:
- "Index:" tells you which file to modify or create
- lines starting with "+" must be added
- lines starting with "-" must be deleted

Excellent, thanks! I'll look through this and see if I can follow it, I'm not too bad going through code though I need some work in PHP