Customer Email Notification

[barry694]

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My GBook is installed in a frame and this works very well. i have made a number of changes ie colors etc to blend in with my website. There is only one problem is that customers do not receive an email notification when Admin reply to a posting. I do receive an email confirming a new entry. The TXT page listing the entries shows the email address incorrectly from @ ((at). I am to live with the problem but would be nice to get this feature working. Overall an excellent Guest Book

[Henrie]

Maybe a stupid question, but just a first check, in settings.php you have set

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/* Notify visitor when you reply to his/her guestbook entry? 1 = YES, 0 = NO */
$settings['notify_visitor']=1;

The wrong @ (at) e-mail address is that of your visitor, or your admin e-mail address?
If the address of the visitor is displayed wrong, than it probably is also stored wrong and than it would be impossible to sent an e-mail to that address.
You say you have modified the looks of your guestbook, can you test if with the original files the visitor also does not receive a message when you reply?

Greetings,
Henrie

[barry694]

Hi Henrie

Thank you for your reply

Baz Romford baz123uk@hotmail.co.uk Test July 24, 2014 0 Test Reply 86.176.148.188

This the entry in my TXT file showing the visitors email address xxxxxxxxxxxxxxx. Settings.php is correctly setup for visitors to receive notification if Admin reply to their entry. All functions of the guestbook are working 100%, this is the only issue. I have checked all the settings and these appear correct. i am wondering if the frame is the reason although this should not be the problem. Over the weekend I will upload the guestbook unaltered to check for any malfunction. My website has no commercial interest and is for a hobby only

http://www.baztrad.com/guestbook/gbook.php

Regards
Barry

[barry694]

Hi Henrie

I have uploaded the original files but the problem remains. The email is not being correctly stored in the txt file and this before or after Admin sends a reply. I believe this is the reason a customer notification to an entry is not being sent. CHMOD has been applied on some files as per the notes. Even this was changed ie 777 to 755 to test but still the same

I do receive an email confirming a new entry and all other guestbook options are working 100%

Regards
Barry

[Klemen]

The entry in the text file is correct - emails are stored with encoded "." and "@" chars as an attempt to fool basic spambots.

Before emails are being sent, the "." and "@" chars are decoded back, so that is not an issue.

Do you receive an email notification if you enter YOUR email address (@baztrad.com) as the customer and then reply to your test post as the guestbook owner?

[barry694]

PROBLEM FIXED

Problem: The emails used for testing was Hotmail etc. Whilst i was receiving an email confirming a new entry the visitor did not receive an email showing ADMIN had replied to their message

Problem Fixed: I discovered that when an email is SENT from a script on my server then the email address they provide has to be used not Hotmail etc. I simply inserted the Web Host email address in Guestbook SETTINGS. On my Web Host Server I then arranged a REDIRECT to Hotmail since this is where all emails are received ie Microsoft Outlook. This I am pleased to confirm all works .....

I receive at my Hotmail address confirmation that there is a new entry. If I reply then the visitor now receives an email from ADMIN confirming there is a reply to their entry

Sorry if I have explained this in unnecessary detail but some might find this useful