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Hello!
There is a problem with modification of templates. I'm add new tags in new_ticket_staff.txt, but email notice that i get contains only the default tags.
How i can apply the changes?
P.S.: Sorry for my english)

Here is the article explaining how:
http://www.hesk.com/knowledgebase/index.php?article=35

If your emails don't change, possible problems are:

1. you are changing the wrong file.

2. you did not upload modified file to your server.

3. your server is using some sort of caching that is using the old files from cache instead of new ones.

I must apologize for my carelessness!
You're right, I needed another file (ticket_assigned_to_you.txt). Now all works perfect!
Thank you!