PHPJunkyard support forum

Hi all,

As the title goes, could someone point me how I could make the tickets list (admin view) to show additional columns such as 'Category' and 'Assigned To' please? I tried searching in the forum but they are mainly for the old ones.

FYI, I am using the latest HESK version with the latest HESK UI theme.

Thanks in advance!

As for the category, just use "more options" and group the tickets by category, then you'll see it.
As for the "owner", see this thread, first post on page 2.
-> viewtopic.php?f=14&t=4571&start=15#p20977

Note: The mod is for standard hesk, modified versions can have different codes or on different places.

MOD to see the category name directly in the ticket view (tested with 2.5.3)

Open: ticket_list.inc.php

Paste before --> Paste before: --> Paste before: -->

Hi lupolo,

Thanks for this MOD. This gave me an idea.

I have made a custom field "Due Date"
Is it possible to show that field in that position?
That would be awesome
Thanks for all you do.

bastiaan.c wrote:Hi lupolo,

Thanks for this MOD. This gave me an idea.

I have made a custom field "Due Date"
Is it possible to show that field in that position?
That would be awesome
Thanks for all you do.

I think you must replace the "category" with "custom1" if its your custom field.

Thanks, IT WORRRRRRRKKKKKSSSSSSS!!!!

lupolo wrote:MOD to see the category name directly in the ticket view (tested with 2.5.3)

Open: ticket_list.inc.php

Paste before

Code: Select all

echo <<<EOC

-->

Code: Select all

$ticket['category'] = $hesk_settings['categories'][$ticket['category']];

Paste before:

Code: Select all

<td><a href="admin_ticket.php?track=$ticket[trackid]&Refresh=$random">$ticket[trackid]</a></td>

-->

Code: Select all

<td class="$color">$ticket[category]</td>

Paste before:

Code: Select all

<th><a href="<?php echo $href . '?' . $query . $sort_possible['trackid'] . '&sort='; ?>trackid"><?php echo $hesklang['trackID']; ?></a></th>

-->

Code: Select all

<th class="admin_white" style="text-align:center; white-space:nowrap;"><a href="<?php echo $href . '?' . $query . $sort_possible['category'] . '&sort='; ?>category"><?php echo $hesklang['category']; ?></a></th>

Works like a charm. Thank you so much!!

alcazar wrote:As for the category, just use "more options" and group the tickets by category, then you'll see it.
As for the "owner", see this thread, first post on page 2.
-> viewtopic.php?f=14&t=4571&start=15#p20977

Note: The mod is for standard hesk, modified versions can have different codes or on different places.

Thanks for the owner mod, I edited it to accommodate my version and it works great!

Sorry, I've done the above with my custom19 field and although the column shows up....the contents are empty

I replaced every instance of category with custom19 after pasting the new lines in the correct places:

$ticket['custom19'] = $hesk_settings['custom19'][$ticket['custom19']];

<td class="$color">$ticket[custom19]</td>

<th class="admin_white" style="text-align:center; white-space:nowrap;"><a href="<?php echo $href . '?' . $query . $sort_possible['custom19'] . '&sort='; ?>custom19"><?php echo $hesklang['custom19']; ?></a></th>

These are the three lines amended by me....have I made a mistake?

My suggestion is to wait just few more days as HESK 2.6.0 will be released - it will have an easy built-in way to add any field to the main page columns.

Ok eagerly awaiting the update

Will there be a unified changes list version?

I've made soooo many changes to the core, I've been upgrading using the changes file for the last 4 versions

Custom statuses, custom css, custom columns, disabling customer notifications, custom language entries and notifications etc.

Sorry one more thing....can the new hesk provide a ticket history for one customer....

Lets say joebloggs@gmail.com emails 10 times over a year....can i click on his name and see all his enquiries....kind of like a crm....

To track changes you make and easily apply them to a new version of HESK you should use versioning software such as Subversion or Git. It's easy to generate a diff file, but so many changes (upgrading 2.5.5 to 2.6.0) take a lot of work to apply manually.

You can view the history by searching tickets by email (admin panel > find tickets form)