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Is there a way of deleting old staff, and their tickets staying as assigned to them? As staff leave my number of users is increasing, but I don't want to delete them as their tickets will show as unassigned. I would prefer it to say that it was answered and is assigned to XX, but to be able to remove them from the list of users still.

Thanks

Tim

Just look into "admin/manage_users.php" for the delete code and comment out the line(s) where the ticket is unassigned.

Like Alcazar said. You can for example assign all tickets to default user (ID 1) when a user is deleted, by changing just the second occurrence of this code in admin/manage_users.php
to

Can it be changed to keep their name, even though the user doesn't exist? I would still like to go back and see that this query was answered by XX, but not see them in the list of users everywhere.

No, at least not with major changes to the DB structure. HESK fetches that info from the database staff entries.