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Hesk 2.5.3 (Email Notification Problem)
Posted: Tue Jun 03, 2014 6:40 am
by w2k14
Hello All,
I install Hesk 2.5.3 works well, email notification sending to single user not sending to multiple users who are part of that category.
i want when ticket assign by client email notification sends to all users who are part of that category.
how could i make that possible.
Re: Hesk 2.5.3 (Email Notification Problem)
Posted: Tue Jun 03, 2014 5:54 pm
by Klemen
You need to turn "Auto-assign" feature to OFF in Hesk settings, otherwise ticket will be assigned automatically to 1 person and only he will receive notification.
Re: Hesk 2.5.3 (Email Notification Problem)
Posted: Wed Jun 04, 2014 5:03 am
by w2k14
Klemen you are awesome, Thank you it works.
Re: Hesk 2.5.3 (Email Notification Problem)
Posted: Mon Jun 30, 2014 9:59 am
by w2k14
Hey Klemen,
after your first reply I confirm from some users he find that email
but
some people complained me again didn't receive email notification.
my problem still that single category multiple users one user receive email not other one except ticket
i also try gmail SMTP but didn't get perfection yet.
Re: Hesk 2.5.3 (Email Notification Problem)
Posted: Mon Jun 30, 2014 1:33 pm
by Klemen
If one user receives email this means email sending is working, so the problem is somewhere else.
Note that if a ticket is assigned to a single person (automatically or at any time at the future by a staff member), only that person will receive notification, not all users in the category.
Re: Hesk 2.5.3 (Email Notification Problem)
Posted: Tue Jul 01, 2014 9:49 am
by w2k14
how could I make that possible to email every person with this version when ticket assigned.
Re: Hesk 2.5.3 (Email Notification Problem)
Posted: Tue Jul 01, 2014 6:16 pm
by Klemen
In reply_ticket.php change
Code: Select all
hesk_notifyAssignedStaff(false, 'new_reply_by_customer', 'notify_reply_my');
to
Code: Select all
hesk_notifyStaff('new_reply_by_customer',"`notify_reply_unassigned`='1'");
and in submit_ticket.php change
Code: Select all
hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you');
to
Code: Select all
hesk_notifyStaff('new_ticket_staff', " `notify_new_unassigned` = '1' ");
Re: Hesk 2.5.3 (Email Notification Problem)
Posted: Wed Jul 02, 2014 6:21 am
by w2k14
thanks for code but now another problem appeared, client receive notifications but Requester's Line Manager not receiving an email and also ticket in hesk interface.
Re: Hesk 2.5.3 (Email Notification Problem)
Posted: Fri Jul 04, 2014 6:14 am
by w2k14
hi Dear,
Hope my all problems resolved, Please last answer,Requester's Line Manager not receiving an email and ticket.
Re: Hesk 2.5.3 (Email Notification Problem)
Posted: Fri Jul 04, 2014 12:59 pm
by Klemen
I'm not sure I understand your question, could you try rephrasing it?
Re: Hesk 2.5.3 (Email Notification Problem)
Posted: Sun Apr 23, 2017 11:08 pm
by viktor.jeti
Hello,
I need help with:
new ticket send only mail to user
need change
new ticket send to assigned staff and user
I have hesk 2.7.3
Thanks BRGDS
Re: Hesk 2.5.3 (Email Notification Problem)
Posted: Thu Apr 27, 2017 12:12 pm
by Klemen
I am not sure what you are saying, could you try explaining a bit more in detail or give an example?