Set piped ticket category based on email address?
Posted: Wed May 28, 2014 4:22 pm
Script URL:
Version of script: 2.5.2
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: Pipe, category, category based on email
Write your message below:
I've got a question that I hope isn't outlandish and can be implemented. Essentially I have alerts coming from several servers into our hesk system that I'd like to have a category assigned from them. As there is no bulk category move function I'd like to try an implement a filter that will set the category of a ticket based on the email address coming in.
I imagine this would be done in the email_functions.inc.php file but all my attempts at an if statement that sets the category based on the address have turned up nothing. Has anyone managed this before? It'd be really handy and save my a lot of effort moving tickets each day.
Version of script: 2.5.2
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: Pipe, category, category based on email
Write your message below:
I've got a question that I hope isn't outlandish and can be implemented. Essentially I have alerts coming from several servers into our hesk system that I'd like to have a category assigned from them. As there is no bulk category move function I'd like to try an implement a filter that will set the category of a ticket based on the email address coming in.
I imagine this would be done in the email_functions.inc.php file but all my attempts at an if statement that sets the category based on the address have turned up nothing. Has anyone managed this before? It'd be really handy and save my a lot of effort moving tickets each day.