PHPJunkyard support forum

i don't see a way for help tickets to close automatically after X days, but this would be extremely helpful

If user does not reply to ticket or if a ticket is a sort of spam thing, then sometimes it's just easier to let those tickets just timeout after x days and then automatically be closed

There is such a function is HESK, see Admin panel > Settings > "Help Desk" tab >

Autoclose tickets: [?] ____ days after last staff reply

Note that tickets will only be autoclosed if the status is visible as "Replied" (or "Waiting for customer reply") from admin side.

thanks, yes

would be great if there were an additional option of something like this:

"close ticket after X days of inactivity" - whether staff or user

i know there is a risk of closing an important, but perhaps missed, ticket, but the X days of inactivity could be made large, like 90 days