PHPJunkyard support forum

Posted: **Wed May 14, 2014 11:16 am**

Script URL: http://www.flsuk.co.uk/heldesk/
Version of script: 2.5.3
Hosting company: Easy Internet
URL of phpinfo.php: ?
URL of session_test.php: ?
What terms did you try when SEARCHING for a solution:

Write your message below:

Is it possible to have the customer name at the top of a ticket all the time instead of the last replier as it is difficult to keep track of customer tickets....

Cheers

SteveB

Posted: **Wed May 14, 2014 1:05 pm**

If you mean in the ticket head you can try changing this in admin/ticket.php

Code: Select all

	<td>'.$hesklang['last_replier'].': </td>
	<td>'.$ticket['repliername'].'</td>

to

Code: Select all

	<td>'.$hesklang['name'].': </td>
	<td>'.$ticket['name'].'</td>

PHPJunkyard support forum

Requirement for customer name at top of page.

Requirement for customer name at top of page.

Re: Requirement for customer name at top of page.