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hesk 2.5.1 adding custom checkbox
Posted: Mon Apr 07, 2014 7:53 pm
by dr_patso
Hi,
I added a brand new custom check box field which is unchecked in the new ticket form by default. All existing tickets when edited in hesk show the checkbox checked. Do I need to just go into MySQL and edit that column for all tickets?
Re: hesk 2.5.1 adding custom checkbox
Posted: Mon Apr 07, 2014 8:02 pm
by dr_patso
Re: hesk 2.5.1 adding custom checkbox
Posted: Mon Apr 07, 2014 8:12 pm
by dr_patso
It appears, even if I uncheck it and save it, when i go to edit the ticket again it's checked. I thought maybe I had to setup the options on the custom field but i HAVE to have two options.. Why can't I have 1 checkbox?
Re: hesk 2.5.1 adding custom checkbox
Posted: Tue Apr 08, 2014 12:45 pm
by Klemen
Yes, current code requires 2 options, I will see if I can improve that.
With the current setup it might be more appropriate to use radio buttons instead:
Level 1 escalation: NO | YES
Re: hesk 2.5.1 adding custom checkbox
Posted: Tue Apr 15, 2014 7:16 pm
by Klemen
The problems with checkbox being selected/not selected when editing tickets must be due to your modifications? I am trying to get the same error but with original HESK but it all seems to work fine?
