Not assign ticket to Administrator
Posted: Mon Mar 24, 2014 4:10 pm
Hi!
I have 2 categories and 2 users, and i have got assign each category for each user.
CATEGORIA1 ----------- USER1
CATEGORIA2 ----------- USER2
All categorys have mark the option to auto asign ticket. My problem is with the administrator user, because the system assign a ticket to administrator and i do not like it.
I look for a option to unassign categories to administrator or to disable the autoasign to the administrator, but i do not found this option.
Anybody can help me??
Excuse me for my bad english
I have 2 categories and 2 users, and i have got assign each category for each user.
CATEGORIA1 ----------- USER1
CATEGORIA2 ----------- USER2
All categorys have mark the option to auto asign ticket. My problem is with the administrator user, because the system assign a ticket to administrator and i do not like it.
I look for a option to unassign categories to administrator or to disable the autoasign to the administrator, but i do not found this option.
Anybody can help me??
Excuse me for my bad english