PHPJunkyard support forum

Can someone please tell me about the cookies that Hesk uses and what information is collected?

An up-to-date list of Hesk cookies is available in this knowledgebase article: What cookies does HESK (the software) use?

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HESK uses these cookies:

1. PHP session cookie; stores a unique identifier about PHP session (a random sequence of numbers and letters that tell PHP where on the server is stored back-end information). This is an essential cookie that is required for normal operation of HESK.

Cookie name: random name, starts with "HESK", for example "HESKa46e52fo89654aa654d"
Expires after: browser close

2. Username/password cookies. Set only for staff members who explicitly mark that HESK login is remembered on a computer. Contains an encrypted username/password combination.

Cookie name: hesk_username
Expires after: 1 year

Cookie name: hesk_p
Expires after: 1 year, if logged out then after browser close

3. Email address cookie. Set only to HESK users who explicitly mark "Remember my email address" in HESK. Contains user's email address. This cookie is only used/available, if HESK is setup to require emails to view tickets.

Cookie names: hesk_myemail
Expires after: 1 year

4. "Autorefresh" function cookie. Set for the operation of "Auto refresh page" function in the admin panel only.

Cookie name: autorefresh
Expires after: browser close

5. Language selection cookie; remembers what language has been selected by user if multiple languages are installed.

Cookie name: hesk_language
Expires after: 1 year

6. Knowledgebase rating cookie; remembers what articles the user already rated.

Cookie name: hesk_kb_rate
Expires after: 30 days

Klemen wrote:HESK uses only three kind of cookies

Cool! Thank you for the information!

what would be the names of the cookies used?

Are all the cookies deleted when the browser window is closed. ?

You also forgot about: hesk_language cookie.

Yes, this reply was from 3 years ago, I updated the reply now with more info and with all the cookies that are used in the latest version.