PHPJunkyard support forum

Script URL: resume-quickly.com/support
Version of script: 2.5.2
Hosting company: liquidweb
URL of phpinfo.php: resume-quickly.com/support/phpinfo.php
URL of session_test.php: resume-quickly.com/support/session_test.php
What terms did you try when SEARCHING for a solution: can't connect piping / can't connect

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I have setup piping and followed all the instructions. Set the piping file to 755. Tried re-uploading it.

When you email the forwarding email - xxxxxxxxxxxxxx.com - it returns undelivered and the content has;

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/xxxxxxxxxxxxxx/public_html/support/inc/mail/hesk_pipe.php
generated by xxxxxxxxxxxxxx.com

The following text was generated during the delivery attempt:

------ pipe to |/home/xxxxxxxxxxxxxx/public_html/support/inc/mail/hesk_pipe.php
generated by xxxxxxxxxxxxxx.com ------

(REMOVED)

Odd thing is that the DB settings are 100% correct and all other functions of the support admin work....

Okay so far I have tried;

Changing the hesk path so that it's 100%
Double check the DB settings are correct and the admin reports the DB connection fine.
Turn the debug settings on

Still returning cannot connect to the DB. Very odd

Humm, what versions of PHP does hesk support?

http://www.resume-quickly.com/support/i ... k_pipe.php

Should that be showing those errors? looks like its using depriciated functions.

I've tried getting pop to work and I'm getting a similar error

iconv() doesn't seem to want to work...

One possible cause would be that your server is running PHP under a different user when a script is accessed over piping/cron or when run from the browser (over www).

You should be able to get a better error message if you turn Debug mode to ON in settings (admin panel > settings > Help Desk tab > Features) then try email piping again and see what the error message says.

I didn't get much in the way of debug info when I turned it on.

Ended up iconv() needed installing on the server (i thought it was a installed as default)

Anyway all working now thanks