PHPJunkyard support forum

Hello all,

Firstly, what an amazing piece of work the HESK support script is. Thanks!

I have been using this script for some time and have it installed on my NAS. I have been using DynDNS to access the support ticket site when out of my network, through one of their free host names: http://xxxx.dyndns-free.com.

However, I have now moved to using the service that comes with my NAS, so the address has changed to: http://xxxx.myqnapcloud.com

All works well, apart from that my header image had gone (but this was easy to fix by updating the URL in the header), and the two problems I have below:

Knowledgebase is still being referenced as at my old URL
Captcha errors message as follows:

Input error: Invalid referer

I would be really happy if any of you guys could tell me what I need to edit and where it is, please.

Thanks,
Nick.

Note sure what you mean by "Knowledgebase is still being referenced as at my old URL"?

As for the invalid referer - this is not an error HESK generates. If yu are using "reCaptcha" then your are probably using a key registered to some other URL address.

Hi Klemen,

Many, many thanks for you reply.

Note sure what you mean by "Knowledgebase is still being referenced as at my old URL"?

Apologies, I should have been clearer.

If I click on the link to the knowledge base, it takes me to the following (old) URL:
dyndns-free.com/support/knowledgebase.php

... and I would like it to take me to the new URL:
myqnapcloud.com/support/knowledgebase.php

So I just need to find where to change the URL, please.

As for the invalid referer - this is not an error HESK generates. If yu are using "reCaptcha" then your are probably using a key registered to some other URL address.

Great, thanks. Obvious after your pointed it out. I was using the keys for the old URL (dyndns-free), so I just created a new set of keys for myqnapcloud.com and pasted them into recaptchalib.php

Thanks for your time and support

Nick.

Hi,

The only place the help desk URL is set is in the "Help desk URL:" setting (admin panel > "Settings" > "Help Desk" tab > "Help desk settings").

That's the only absolute URL HESK uses, the rest are just relative URLs ("knowledgebase.php" instead of "http://www.domain.com/hesk/knowledgebase.php") so if you keep seeing the old URLs after this change it is either some caching problem or files have been modified?

Sorry, another silly mistake.

I had modified text.php a long time ago to add some information about the system emails getting trapped by spam filters. I had included a link to the knowledge base in that edit.

So, you're right on the money again. Thanks for your support - everything is working nicely now.

Enjoy your weekend,
Nick.