How to Change Title From Resolved To Replied
Posted: Thu Jan 09, 2014 10:38 pm
Using Versaion 2.2 for now.
Was wondering how to change the ticket status label from Resolved To Replied. Customers are thinking that after we reply to the ticket we are marking them resolved. We are just removing them from the list when we log in to show that they are replied.
Was wondering how to change the ticket status label from Resolved To Replied. Customers are thinking that after we reply to the ticket we are marking them resolved. We are just removing them from the list when we log in to show that they are replied.