Autofill Portion of Ticket via Link

[mkoch227]

I am currently working on a client's website, and I would like the users of the site to contact me via HESK if there are any issues with the site. To easily distinguish requests from the client site, I want to autofill the subject line when the user clicks a link to "contact the webmaster" (me). Is there any way I can modify the link so that a portion of the ticket is "pre-filled" for the user?

[Klemen]

You could do that with a small modification:

1. send message using a query string, for example by adding "&subject=Test" to the URL
2. make HESK check if the subject parameter is set.
3. If yes, define a session variable with the subject

In other words:

1. open index.php
2. just BELOW this code

Code: Select all

define('AUTOFOCUS', true);

add something like

Code: Select all

		if ( ! empty($_GET['subject']) )
		{
			$_SESSION['c_subject'] = stripslashes(hesk_input( hesk_GET('subject') ));
		}

3. call your help desk like this:

Code: Select all

http://site.com/hesk/index.php?a=add&subject=Test

[nklapper]

The above is almost exactly what I need. However, what I need to do is auto-fill a few Custom Fields.

Could you please explain how to target these fields instead of "c_subject"?

[Klemen]

You would use "c_custom1", "c_custom2",... up to "c_custom_20" instead.