New proposal, solution to Agent?
Posted: Wed Oct 19, 2005 8:48 pm
I would love the see the options to change the categories for a ticket, as you can change the priority.
That would solve my problem with assigning Agents to a Tickets also. I have created a categories for each Agent called: Question to [Agent Name].
If it was possible to change the Ticket Categories, I could use that to assign an Agent.
Only downloaded your script a few hours ago, and already loving it. This we can use!
Thanks again.
Yours
Dag from Norway.
That would solve my problem with assigning Agents to a Tickets also. I have created a categories for each Agent called: Question to [Agent Name].
If it was possible to change the Ticket Categories, I could use that to assign an Agent.
Only downloaded your script a few hours ago, and already loving it. This we can use!
Thanks again.
Yours
Dag from Norway.