PHPJunkyard support forum

Script URL: http://www.pianowizardacademy.com/helpdesk
Version of script: 2.5.2
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Recently, inserting canned messages into responses has stopped working. This only happens in firefox and works fine in Chrome. Any clues?

thanks
Vincent

One of the recent canned responses has probably messed up Javascript.

Are you typing canned responses in another program (like Word) then pasting them into HESK? There is a known bug with a special line separator char doing something like this that has been fixed for the next version.

If you are willing to give me access to your admin panel I can have a look to confirm and fix.

(you can create a new staff account with access only to "Manage canned responses" and send me login details in a private message)

hmm, I looked at the canned responses through phpmyadmin and saw nothing unusual. Perhaps you will have a better eye for it.

sending a PM now

thanks
Vin