PHPJunkyard support forum

Script URL:
Version of script: 2.5.2
Hosting company: iq.pl
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: pop3 fetching, unique, identical, double

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Hello.
I noticed, that HESK has some problem with identify identical e-mails by pop3 fetching. Every time is run inc/mail/hesk_pop3.php and option $hesklang['pop3keep'] is enabled than system create new tickets from old e-mails as new ones. Only when option is disabled, system create properly one ticket, and clear e-mail box.

HESK doesn't detect identical emails (except within very limited timeframe to detect email loops) - it will parse any email into a ticket.

Note that there is no way of marking tickets as read in POP3 protocol, so if a copy is kept on the server and the server sends the same email again, it will indeed be converted into a ticket.

OK, I understand it. I assumed that the HESK saves for example message ID to a database and then just did not parse to the ticket.

Best regards
Sebastian