PHPJunkyard support forum

Posted: **Wed Dec 04, 2013 5:40 am**

Title: Check Your Spam Inbox Reminder (add-on)
Version: 1.0.0
Hesk Desk Version: 2.5.2
Languages: English, Spanish
Author: DJ Andre or MOB or (M.O.B. @ phpbb.com)
Email: (Just send me a PM)
Demo: (Sorry but it's a private site--but plan to put it on another site--will link when ready)
Download: N/A
Website: http://www.mixingonbeat.com/phpbb/viewforum.php?f=155

Description:
It will add a reminder to the ticket submitter to check their Spam Inbox in case they don't receive a response from your help desk team.

Screenshots:
English:

Spanish:

@Klemen:
If you wish to add this feature to Hesk Desk in the future, please go ahead, you have my consent. -- maybe you can give me a licensed version

Follow the directions below.
IMPORTANT: Please be sure to save your files and language files with encoding UTF-8 without BOM.

OPEN: submit_ticket.php

FIND:

Code: Select all

// Show success message with link to ticket
hesk_show_success(

	$hesklang['ticket_submitted'] . '<br /><br />' .
    $hesklang['ticket_submitted_success'] . ': <b>' . $ticket['trackid'] . '</b><br /><br />
	<a href="' . $hesk_settings['hesk_url'] . '/ticket.php?track=' . $ticket['trackid'] . '">' . $hesklang['view_your_ticket'] . '</a>'

);

REPLACE WITH:

Code: Select all

// Show success message with link to ticket
hesk_show_success(

	$hesklang['ticket_submitted'] . '<br /><br />' .
    $hesklang['ticket_submitted_success'] . ': <b>' . $ticket['trackid'] . '</b><br /><br />' .
    $hesklang['spam_inbox'] . '<br /><br />
	<a href="' . $hesk_settings['hesk_url'] . '/ticket.php?track=' . $ticket['trackid'] . '">' . $hesklang['view_your_ticket'] . '</a>'

);

For English language:

OPEN: language/en/text.php

FIND:

Code: Select all

// DO NOT CHANGE BELOW

BEFORE, ADD:

Code: Select all

// Check Your Spam Inbox Reminder (add-on) 
$hesklang['spam_inbox']='<font color="#FF0000"><b>IMPORTANT!</b> In case you don\'t receive our replies, please make sure to check your <b>SPAM inbox</b>.<br />We recommend that you mark our replies as <b>NO SPAM</b>, this way, you won\'t have problems receiving our correspondence in the future.</font>';

For Spanish language:

OPEN: language/es/text.php

FIND:

Code: Select all

// DO NOT CHANGE BELOW

BEFORE, ADD:

Code: Select all

// Check Your Spam Inbox Reminder (add-on) 
$hesklang['spam_inbox']='<font color="#FF0000"><b>¡IMPORTANTE!</b> En caso de que usted no reciba nuestra respuesta, por favor asegúrese de revisar su bandeja de entrada <b>SPAM</b>.<br />Le recomendamos que anote nuestras respuestas como <b>NO SPAM</b>, de esta manera, no tenga más problemas para recibir nuestra correspondencia en el futuro.</font>';

Posted: **Sun Dec 08, 2013 6:44 pm**

Thanks for sharing!

Posted: **Sun Feb 23, 2014 9:59 am**

Is this allready updated for the language files; Dutch & German??

Posted: **Fri Feb 28, 2014 6:50 am**

bastiaan.c wrote:Is this allready updated for the language files; Dutch & German??

No I don't think it's been done. If you translate the above info, I can then provide the instructions?

Posted: **Sun Mar 02, 2014 1:46 pm**

DUTCH

BELANGRIJK! Indien u onze antwoorden niet ontvangt, verzoeken wij u de SPAM inbox te controleren.
Wij adviseren u deze antwoorden te markeren als GEEN SPAM. Op deze manier zult u in de toekomst geen problemen meer hebben met het ontvangen van onze correspondentie.

or

Code: Select all

// Check Your Spam Inbox Reminder (add-on)
    $hesklang['spam_inbox']='<font color="#FF0000"><b>BELANGRIJK!</b> Indien u onze antwoorden niet ontvangt, verzoeken wij u de <b>SPAM inbox</b> te controleren. <br />Wij adviseren u deze antwoorden te markeren als <b>GEEN SPAM</b>. Op deze manier zult u in de toekomst geen problemen meer hebben met het ontvangen van onze correspondentie.</font>';

Posted: **Sun Mar 02, 2014 2:08 pm**

GERMAN (Not Native)

WICHTIG! Falls Sie unsere Antworten nicht erhalten, bitten wir Sie Ihr SPAM-Posteingang zu überprüfen.
Wir empfehlen Ihnen, unsere Antworten zu markieren, als KEIN SPAM. Auf diese Weise, werden Sie in der Zukunft keine Probleme haben mit der Erhalt unserer Korrespondenz.

or

Code: Select all

// Check Your Spam Inbox Reminder (add-on)
    $hesklang['spam_inbox']='<font color="#FF0000"><b>WICHTIG!</b> Falls Sie unsere Antworten nicht erhalten, bitten wir Sie Ihr <b>SPAM-Posteingang</b> zu überprüfen. <br />Wir empfehlen Ihnen, unsere Antworten zu markieren, als <b>KEIN SPAM</b>. Auf diese Weise, werden Sie in der Zukunft keine Probleme haben mit der Erhalt unserer Korrespondenz.</font>';

PHPJunkyard support forum

Check Your Spam Inbox Reminder (add-on)

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